SHIPPING & DELIVERY POLICY

Free Worldwide Shipping
We offer free standard shipping to over 100 countries.
Some countries may be excluded—please contact us if you are unsure whether your country is eligible. ➡ See list of excluded countries

Shipments are sent via DHL, EMS, or Japan Post .
Customers cannot choose the courier unless otherwise arranged with us.

🇺🇸 For U.S. Customers

For orders shipped to U.S. addresses:

✅ We cover all customs duties and import taxes.
➡︎ No additional charges upon delivery.

🌍 For Customers Outside the U.S.

Prices shown on our website do not include:

Import duties
VAT / GST
Local taxes

These fees are determined by your country’s customs authority and are the responsibility of the recipient.
For an estimate, please contact your local customs office or use an online duty calculator.

Processing & Delivery Time

Order processing: 1–2 business days after payment confirmation
Delivery time: Usually 3–7 business days (depending on destination & customs clearance)
During peak seasons or holidays, delivery may take longer.

Tracking, Insurance & Lost / Damage Claim

All shipments include tracking.
Shipments are insured for the declared value.
If a package is lost or arrives damaged, please contact us within 7 days of delivery and provide photos + tracking information.
We will assist you with the courier claim process.

Expedited Shipping / Special Requests

Expedited shipping or specific courier requests may be available upon request and may incur additional fees.
Please reach out before placing your order if you need this.

Returns

For return information, please refer to our Returns & Refund Policy page:
➡︎ Returns & Refund Policy

Last updated: November 2025