FAQ

Q: Are duties, taxes, or additional charges included in the prices?

For U.S. Customer : All prices shown include applicable import duties and taxes. There will be no additional charges upon delivery. For Customers Outside the U.S. : Taxes are not included in the prices shown. Import duties and taxes will be charged once the parcel reaches the destination country, and these charges must be paid by the recipient. We are not responsible for these charges, as customs policies vary by country. For specific information regarding customs charges, please contact your local customs office.

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Frequently Asked Questions

Product inforamtion & Avaliability

How are product measurements taken?

All measurements are manually taken by our staff. Please allow slight errors due to manual measurement.

Are the items guaranteed to be authentic?

Yes, all items we sell are guaranteed authentic. Our professional appraisers inspect every item multiple times before listing.

How long can you hold an item for me?

We can hold your item for up to 7 days after your purchase. If you do not complete your purchase now, we cannot guarantee the current sale price. If you are not purchasing now but plan to visit later, please contact us about a week before your arrival so we can assist you accordingly.

Pricing, Discounts & Payment

Do you accept any discounts, special offers, or installment plans?

We do not accept any discounts, special offers, or installment plans.

Are duties, taxes, or additional charges included in the prices?

For U.S. Customer :
All prices shown include applicable import duties and taxes.
There will be no additional charges upon delivery.

For Customers Outside the U.S. :
Taxes are not included in the prices shown.
Import duties and taxes will be charged once the parcel reaches the destination country, and these charges must be paid by the recipient.
We are not responsible for these charges, as customs policies vary by country.
For specific information regarding customs charges, please contact your local customs office.

What payment methods do you accept?

We accept: Shopify Payment (Credit card / Apple Pay / Google Pay / Shop Pay) or PayPal.

Can I combine a coupon code with a discount?

No, only one can be applied.

Shipping & Returns

Do you ship overseas?

Yes, we ship worldwide. Some countries are excluded from shipping, so please check the following the link for details.

Excluded shipping country

How long will it take to get my orders?

It depends on where you are. it usually takes in few days. If you know more detail, please contact us.

What is your return policy?

If you would like to return the item for any reason, please contact us first within 5 days of your receipt.
We accept returns which are sent back to us within 14 days of your receipt in the same condition as it was sold, unless otherwise agreed upon.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.

Store Visits & Showroom Appointments

Do you have a physical store?

We have a showroom in Yokohama, Japan, and reservations are required to visit.

What should I do to reserve?

Please contact us via the contact form or Instagram DM.

Is the online-exclusive sale price available in-store?

No, this special sale price is available online only and cannot be applied in-store. If you want to purchase at this discounted price, we recommend buying now, as it is a better deal than using tax-free benefits.

Other

Do you offer wholesale?

Please contact us via the contact form or Instagram DM.

Any question?

You can contact us through our contact page. We will be happy to assist you!